After Sales
Our After-Market Services include on-stock availability of full range of spare-parts, prompt valve repair and maintenance services by our experienced and competent technical staff, immediate on-site field services, on-time commissioning of projects and related technical training to your full satisfaction.
Our Global Sales Network in over 25 countries in Asia, Middle East, Europe also offers customer support locally by coordinating with our office in Dubai for the provision of after-market services in your country
Valve Repair and Refurbishment
CAMTECH besides supporting the project requirements, can also assist you to further maintain the products in an after sales capacity. Offering a comprehensive integrated service, Camtech can supply the complete solution on a global basis. You can get all you need when and where you want it at a realistic price as you have come to expect at CAMTECH. For many years now CAMTECH has developed the services that it provides to meet with not only the growing challenges placed on equipment in a demanding oilfield but also to acknowledge changes to site requirements imposed in different regions. As a result, CAMTECH can offer customers globally, solutions to achieve the maximum potential of their products, including:
- Conduct on Site inspections
- Refurbishment of existing valves
The process for valve refurbishment and repairing is as follows:
- Receiving of Damage Valve
- Cleaning Valve body
- Diagnosis of Problem
- Strip down of valve
- Identification of Problem
- Design authority to issue instructions
- Pull original Camtech drawings
- Manufacture required parts to drawings
- Assemble fixed valve
- Test Valve leakage and operation
- Produce test reports
- Dispatch Repaired/Reconditioned Valve to Customer
All personnel are highly skilled and operate machines in the full knowledge of the CAMTECH Standards and Objectives. CAMTECH holds large quantities of ready valves stocks for smaller sizes enabling us to respond quickly to requests for customer’s quick need. Also, all Camtech products and materials are fully traceable and certified.
Site Technical Services
- Consultation on valve and pipeline operation related techniques
- Suggest for the selection of valves and design alternatives
- Assessment on influence of pipeline technology and media to valves
- Providing professional equipment to help remove factors that influence valve operation
Training on Product Usage and Maintenance
We also offer a training service on how to fit, strip and replace serviceable valve components. This is usually offered at the customer’s site. We also provide training on valves assembly and testing in-house as required. We also can provide operator and maintenance manuals.
Warranty Clause
The warranty described below applies only on new or unused goods or goods reconditioned by Camtech manufacturing FZCO (Manufacturer). The manufacturer specifically disclaims any warranty for used goods or goods sold as is. For a period of one (1) year after date of purchase of any of the goods described herein, manufacturer warrants such goods shall remain free from failure due to defects in workmanship and materials incorporated therein by or for manufacturer provided such failure shall not have been caused or contributed to by improper usage, service or application, improper installation or maintenance, repairs, alteration, or modifications effected by or for the user, misuse, negligence or accident. In the event of failure for which manufacturer has assumed warranty obligations hereunder, and provided written notification of such failure shall be immediately given to manufacturer, it agrees to repair, or at its option, to replace the goods sold at its sold expense. This warranty extends only to the original Purchaser of the goods and is the only warranty made by manufacturer in connection therewith. There are no other warranties, express or implied, of any kind given with respect to the goods, their merchantability, fitness for any particular purpose or usage, or otherwise, nor is any person authorized to extend on behalf of manufacturer any form of warranty other than above set forth.
Return and Cancellation Policy
No product may be returned without the manufacturer’s prior written consent. All goods returned are subject to handling charge plus freight in both directions, restocking fees and charges for any required reconditioning, unless otherwise specified in writing by Manufacturer. Overages, shortages and incorrect material claims must be made in writing within ten (10) days of receipt of goods. Cancellation of orders once placed with and accepted by Manufacturer may be made only with its written consent.